Effective date: September 30, 2026
This Privacy Policy explains how 713 Plumbing Solutions (“we,” “us” or “our”) collects, uses and protects your information when you visit our website, book a service, call or text us, or otherwise work with us.
Information We Collect
Information you give us
- Your name, phone number, email address and service address
- Details about your plumbing problem or the service you want, including any photos you send
- Appointment preferences and your communication preferences, including text message consent
- Payment information when you pay for a service (processed by our payment provider; we do not store full card numbers on our website)
Information collected automatically
When you visit our website we may collect basic technical information such as your browser type, device type, pages visited, the site that referred you and approximate location based on IP address. We use cookies and similar tools for this. You can block or delete cookies in your browser settings, though some site features (like online booking) may not work properly without them.
How We Use Your Information
- To schedule, perform and follow up on plumbing services
- To send appointment confirmations, reminders, arrival notices, estimates and invoices
- To answer your questions and provide customer support
- To send marketing messages, only if you’ve agreed to receive them
- To improve our website and services
- To comply with legal obligations and protect our rights
Text Messaging (SMS)
If you provide your mobile number and agree to receive text messages, we’ll text you about your appointments and service. Marketing texts are sent only if you separately opt in.
- Program: 713 Plumbing Solutions customer text messages.
- What you’ll receive: appointment confirmations, arrival and reminder notices, estimates and job updates, replies to your questions and, only if you separately opt in, occasional offers and promotions.
- Frequency: message frequency varies based on your appointments and requests.
- Cost: message and data rates may apply.
- Opt out: reply STOP to any message to stop receiving texts. You’ll get one final message confirming you’ve been unsubscribed.
- Help: reply HELP for help, or call us at (281) 975-9147.
- Consent to receive texts is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We share it only as needed to run our business and serve you:
- Service providers that help us operate, such as our scheduling and customer-communication platform, website host, payment processor and phone/text messaging providers. They may use your information only to provide services to us.
- Legal and safety reasons, when required by law, subpoena or court order, or to protect the rights, property or safety of our customers, our team or others.
- Business transfers, if our business is sold or merged, in which case your information may transfer to the new owner under this policy.
How Long We Keep Information
We keep customer and job records for as long as needed to provide service, honor our workmanship guarantee, maintain accurate business and tax records, and meet legal requirements.
How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect your information. No website or transmission method is 100% secure, so we can’t guarantee absolute security.
Your Choices
- Texts: reply STOP to any text to opt out.
- Emails: use the unsubscribe link in any marketing email.
- Access, correction or deletion: contact us to ask what information we have about you, to correct it, or to ask us to delete it. We’ll respond within a reasonable time and as required by applicable law. We may keep certain records when the law requires it.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Links to Other Sites
Our website may link to other sites, such as Google Maps or review sites. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact Us
713 Plumbing Solutions
Houston, Texas
Phone: (281) 975-9147
Online: Contact & Booking page